FAQ

Please sign in to our Resident Portal to submit a maintenance request:

After hours emergency request:

217-378-2800

In the request please make sure to include your name, address, and best way to contact you, in addition to a brief description of the problem.

IF YOU WOULD LIKE THE REPAIR TO BE PERFORMED AS QUICKLY AS POSSIBLE PLEASE INCLUDE PERMISSION FOR US TO ENTER AT ANYTIME BETWEEN 9:00 AM - 4:00 PM, MONDAY THROUGH FRIDAY. IF THIS PERMISSION IS NOT GIVEN AN APPOINTMENT WILL BE SCHEDULED WITH YOU BY THE OFFICE AND THERE COULD BE A DELAY IN THE REPAIR DUE TO SCHEDULING.